• If a refund request is made after 12 hours of initial design samples delivery, you are not eligible for a refund.
• No refund request will be entertained if you have posted a revision on any of the initial design samples.
• All refund requests should be communicated to the support department.
• TechCraft Inc. reserves the right to approve/disapprove refund requests on a case-by-case basis based on violations of the user agreement.
• We ensure 100% customer satisfaction, but the refund policy is available to accommodate customer concerns.

Refund requests will be denied if:

• You have chosen a special package.
• The primary design concept has been approved.
• You have requested revisions.
• Cancellation is due to reasons unrelated to the company.
• The company has not been contacted for more than 2 weeks.
• Company policies have been violated.
• Another company or designer has been approached for the same project.
• The creative brief lacks required information.
• A complete design change has been requested.
• The refund request exceeds the allowed timeframe.
• The business is closing or changing its name.
• Reasons such as “change of mind”, “disagreement with a partner”, or other non-service-related issues will not be eligible for a refund.
• If a client subscribes to a service bundle and is dissatisfied with one service, a refund will apply only to that service, not the entire bundle.
• No refunds after 15 days from the date of purchase.
• Services like Social Media, SEO, Domain Registration, and Web Hosting are non-refundable.
• Website refunds will not be entertained once the client has approved the design and development has begun.